April 2, 2014 at 3:forty six pm I am trying to purchase two Dell computers and networking equipment. I named yesterday and obtained a estimate from an individual who could not hold out to have me off the cell phone. I had thoughts for him but he was Plainly thinking about a little something besides my contact. He sent me the quotation but I'd several added questions. Rather frankly I also decided I did not want to operate with him simply because he didn't seem to treatment about assisting me discover the precise products I would like. It took me more than two several hours to receive connected in order to receive the quotation and after that for getting in contact by using a supervisor. I have been satisfied with Dell over the past various several years. Their product sales strains have often been dreadful but their warranty line is high-quality for me prior to now. Just after two hrs, I finally acquired in touch that has a manager but couldn't communicate b/c an excessive amount of time experienced passed And that i had to attend a funeral. I particularly asked for a connect with again time of currently at two p.m. eastern common time and was informed that can be accommodated they usually especially observed eastern common time. I had been unavailable to speak in advance of 2. What exactly happened? Needless to say it absolutely was too excellent to get accurate.
September twenty five, 2014 at 3:00 pm I'll commence by expressing that I won't ever invest in or advocate anyone buying a Dell merchandise at any time again. Just like the folks higher than, I'd difficulties with my Dell inspirion pc from the beginning. Customer care will be the worst from the field. I put in plenty of times trying to get assistance from customer service, under no circumstances being able to speak to a person who speaks english or in America. They'd choose remote accessibility of my computer, make improvements which built The problem even worse, then try and upsell me expensive tech help for the situation they brought about.
I'm mow seeking to take care of my issue and proceed. But this could be my last coping with Dell. I will never ever yet again do business with Dell. This is simply not a similar business I started performing organization with thirty years in the past. They have got gotten too large they usually don’t care about the customer any more. They may have lost my company. If any person at Dell reads this and needs to talk to me my amount is 201-509-XXXX. But I question any one reads this and perhaps if they do they don’t care.
Had the laptop computer for 14 days. The power would not plug in appropriate. That they had me deliver it in, when I ought to have just returned it. They required $169 to repair. Customer care is often a joke. Unbelievable. Would under no circumstances advise any Dell product or service
The Keep an eye on arrived on February twenty five With no Electric power Twine. I was advised they have no electric power cord so I should really pack up the check and ship it again and they will Trade the monitors concurrently on Monday March two.
The moment I attained the appropriate department I spoke with yet another agent who for The very first time did manage to listen to me.
February nine, 2016 at 8:fifty one pm I purchased a 2 in 1 as a gift and experienced it mailed to the individual. I obtain an e mail stating the cargo continues to be processed for supply. After the tracking variety never up-to-date I called fedex. They mentioned they built the label for it but in no way been given the merchandise from Dell. I phone dell they usually said there is a thing Completely wrong Using the label they don't know the place the deal is and they would contact back again within 24 several hours. You by no means termed back. Then I get in contact with some other person and he states very well I'll order you a whole new a person to replace it and also have it delivered in 4 days certain. Since at this point I are navigate to this website already ready over per week more time then when it ought to have been originally delivered. Upon finding that affirmation e-mail I see the Mcafee subscription wasn't purchased. Once i simply call for getting it put back again on and speaking with all over again A further rude worker, he tells me properly it wont be shipped right until two/19 earliest not the 4 days I had been promised. He claims he can offer you me some compensation but will not know exactly how much but he will tell me when it truly is transported. Then proceeds to convey perfectly what Do you need me to perform about this. I consider to chat to reps twice but they choose endlessly considering the fact that These are dealing with a number of chats.
I'm writing this to you to let me know how upset I am together with your restore services and warrantee Division.
transfer us to a different department who tells us we have to buy a one particular yr technological provider contract for over $a hundred. Or, they explain to us our problem is so intense we have to mail our computer (laptop) for their provider department for mend. These assistance people in India are educated to earn cash in place of supply technical aid.
The primary dude, Jacob, reported I needed to go through the diagnostics once more and hung up on me. I spoke with John and explained to me he’d get on the my laptop and do the recovery now.
And folks like me who complain to these identical politicians who care absolutely nothing about us. But allow us to Use a grievance about Obama, or something else. It will make the information.
I contacted Dell in March 2014 to have my notebook fixed it took about ten times but was despatched again to me in Performing order. No memory was touched as asked for, and I assumed The difficulty was fixed, or so I assumed.
Sad to break my 20 year marriage with Dell, but a guarantee that only addresses things that don’t break is an indication of client disdain.
t right until my spouse opened it up and appeared. He took pictures and we sent the images to your Tech at support. The key push was compelled into your computer and it broke the glide pin which is The explanation I'd a blank comp.